Support Hub
Production-ready guidance for setup, licensing, automation, and troubleshooting.
Download & Install
Get the macOS installer, system requirements, and quick start steps.
Go to downloadSystem Requirements
Recommended
- ✓ macOS 26+
- ✓ Apple Silicon (M1, M2, M3, M4)
- ✓ Multi-channel audio interface or virtual driver
Minimum
- ✓ macOS 14
- ✓ Internet connection for license activation
Quick Answers
Where can I download ProdCom?
Use the macOS download page for direct installs or the App Store for iOS.
How do I activate my license?
Open ProdCom → Settings → License, then paste the key from your purchase email.
Does ProdCom work offline?
On-device dictation works offline. Some languages and translation features may require internet access.
How do I keep a channel visible?
Double-click a channel to open it in a separate window, then enable Window → Float on Top.
Troubleshooting
No transcription showing
Confirm microphone and speech recognition permissions in System Settings → Privacy & Security. Re-select the audio device in each channel if needed.
Transcription stops and starts
Install the latest macOS updates, restart your Mac, and reduce channel count if hardware is under heavy load.
Inaccurate transcription
Check input gain, ensure clean source audio, and verify the channel language matches the speaker.
Contact Support
We respond quickly to production-critical requests.
Sales: sales@prodcom.io • Support: support@prodcom.io