ProdCom FAQ

macOS subscriptions are purchased directly. You’ll receive a license key by email for activation.

iOS subscriptions are managed through the App Store on your Apple ID.

Each ProdCom subscription is licensed for one device. A macOS license covers one Mac, and an iOS subscription covers one iPhone or iPad. If you need ProdCom on multiple machines or devices, each one requires its own subscription.

Read more about cross-device licensing →

Check your purchase email. If you need help, contact support@prodcom.io.

If you have an active macOS App Store subscription and want to switch to a direct license, you can migrate from within the app. Open Settings → License, link your email address, and ProdCom will generate a discount code covering the remainder of your App Store term. Use the code to purchase a direct subscription, activate with the emailed license key, then cancel your App Store subscription.

Note: When you install the Direct version, you’ll need to re-enter your license key. Settings don’t automatically transfer between the App Store and Direct builds, so export your configuration from the App Store app and import it into the Direct app.

Read the full migration guide → • Download ProdCom →

Any macOS-compatible interface or virtual driver. Dante, MADI, AVB, SoundGrid, USB, and more.

Apple Silicon systems routinely handle 12–16+ channels depending on hardware and workflow load.

On-device dictation works offline. Translation or languages not cached locally may require internet access.

Yes. Keywords can trigger alerts, control software, and launch MIDI or OSC-based workflows.

Yes. ProdCom can listen for MIDI inputs and trigger actions or macros.

OSC (Open Sound Control) is a protocol used by lighting desks, media servers, and show control systems. ProdCom can send and receive OSC messages over UDP or TCP — triggered by keywords, MIDI events, or inbound OSC — to automate cues, adjust parameters, or control external gear from spoken words.

Read the full OSC integration guide →

Any OSC-capable endpoint: ETC Eos, QLab, Resolume, Disguise, grandMA3, and more. ProdCom also exposes a built-in /prodcom/ command namespace so external systems can control ProdCom remotely.

Yes. Enable network sharing in Settings → Network on both machines, then share individual channels from the host. Remote machines can discover and connect to shared channels automatically.

Read the full network sharing guide →

Yes. Share a channel group on the network and remote machines receive the full group with all its member channels. The group password — if set — covers every channel in the group.

Both machines must be on the same local network. Automatic discovery uses Bonjour (mDNS), which some corporate or VLAN-segmented networks block. Use Manual Connection with the host's IP address and port as a fallback.

Yes. In Settings → Network you can select a specific network interface. This is useful for dual-NIC rigs, isolated show networks, or VLAN-segmented environments.

Yes. A single shared channel supports multiple simultaneous consumers. The host shows a connection count next to each shared channel in the sidebar.

Yes. Enable typed input on any channel and use the text field at the bottom of the transcript to send messages. Typed entries appear alongside spoken ones, marked with a keyboard icon so recipients can tell the difference.

Yes. Set translation globally or per channel based on the source language.

Double-click a channel to open it in a separate window, then enable Window → Float on Top.

Yes. Export transcripts for record keeping, reports, and training.