ProdCom FAQ
Find answers fast. Use these sections to keep your crew moving.
Licensing & Subscriptions
How do macOS subscriptions work?
macOS subscriptions are purchased directly. You’ll receive a license key by email for activation.
How do iOS subscriptions work?
iOS subscriptions are managed through the App Store on your Apple ID.
Can I use ProdCom on multiple devices?
App Store subscriptions work on all devices signed in with your Apple ID. Direct licenses allow a limited number of activations based on your plan.
Where can I find my license key?
Check your purchase email. If you need help, contact support@prodcom.io.
How do I migrate from an App Store subscription to a direct license?
If you have an active macOS App Store subscription and want to switch to a direct license, you can migrate from within the app. Open Settings → License, link your email address, and ProdCom will generate a discount code covering the remainder of your App Store term. Use the code to purchase a direct subscription, activate with the emailed license key, then cancel your App Store subscription.
Note: When you install the Direct version, you’ll need to re-enter your license key. Settings don’t automatically transfer between the App Store and Direct builds, so export your configuration from the App Store app and import it into the Direct app.
Audio & Devices
What audio interfaces are supported?
Any macOS-compatible interface or virtual driver. Dante, MADI, AVB, SoundGrid, USB, and more.
How many channels can I run?
Apple Silicon systems routinely handle 12–16+ channels depending on hardware and workflow load.
Do I need internet access?
On-device dictation works offline. Translation or languages not cached locally may require internet access.
Automation & MIDI
Can ProdCom trigger automations from keywords?
Yes. Keywords can trigger alerts, control software, and launch MIDI-based workflows.
Does it work with MIDI controllers?
Yes. ProdCom can listen for MIDI inputs and trigger actions or macros.
Workflow & Translation
Can I translate multiple languages?
Yes. Set translation globally or per channel based on the source language.
How do I keep a channel visible?
Double-click a channel to open it in a separate window, then enable Window → Float on Top.
Can I export transcripts?
Yes. Export transcripts for record keeping, reports, and training.
Still need help?
If you didn’t find what you need, the support team is ready to jump in.